faqs
Speed Tests
We can only tell the accurate speeds you’ll receive once we have surveyed from your location, our team will have a good idea of your likely speeds and if we are able to get you connected.
To test your current upload and download speeds, go to Speedtest.net
What equipment will I need?
If you already have a broadband service and would like to keep your existing router, the engineer may be able to use your current router and keep the existing settings (This will not be possible if your current router is not compatible with our service).
WiSpire will supply a new router for you as part of the order and installation. This will be configured and connected to the external receiver via a cable, and works like any other router.
If you choose to supply your own router for the connection, please be aware that WiSpire will not be able to provide support to 3rd party routers. If you have any questions regarding the hardware we use, please contact our team.
How does the survey and connection work?
Our engineers will arrive at your property, and find the most suitable point for the equipment to be sited (normally the highest point on the roof, chimney stack etc), they will check that the signal is stable and strong, if this meets WiSpire standards, and you are happy to go ahead, they will complete the installation. If we cannot meet the required speeds, and are not able to offer you a lower package, we will not go ahead with the installation and you will not be charged.
Inside your premises, we install the cable at the nearest place to your router. The equipment needs a standard plug socket to power the PoE device (a small box that both powers the rooftop equipment and feeds the signal) from the PoE, a standard Ethernet cable will plug into your equipment.
What speeds can I expect?
What you see is what you get! Our speeds are not ‘burst’ or ‘up to’, you are given access to the full purchased package speed.
Do I need a landline?
The connection works wirelessly, so no landline is required! If you would like a phone number, please contact us regarding our Home Phone service where we can provide you with everything you need to get started. The perfect solution if you’re tired of an old, crackly line!
How do I report a fault?
To report a fault please contact us by calling 01603 904040 or if you are not offline, email support@intouchsystems.co.uk
We have 24/7 monitoring so we are aware if there are any issues. Our network has been developed to be as resilient as possible.
Does weather affect the signal?
No, everyday weather will not affect signal (speeds) to your property.
Is it secure?
Our Fi:Wi network uses state of the art WPA2/AES encryption, so it is as secure as any other network (wired or wireless), and we regularly ensure the networks resilience using internal specialist procedures.
What's the difference between WiSpire and Satellite?
WiSpire installations use a small receiver which points towards one of our masts. Satellite uses a much larger dish which points into space, and so the ping/latency (time it takes data to travel) is much higher.
This means gaming, video calling and streaming is much more responsive when using WiSpire, compared to satellite connections which can struggle immensely. Many Satellite connections also have smaller, more expensive data limits and offer “up to” speeds.
Contact Us
To find out more information or place an order, contact our friendly service desk team.
PHONE
01603 904040
EMAIL
sales@wispire.co
ADDRESS
36 Hurricane Way, Norwich, NR6 6HU