Local support

We have a local and friendly support team based in Norwich, they are constantly monitoring the system to make sure you receive the best service possible.

Getting started:

• Plug in the supplied power lead to the router.
• Connect the network cable from the blue WAN port on the router to the LAN port on your ONT (the wall-mounted fibre box).
• Press the power switch on both the ONT and the router to turn them on.

Connecting your devices:

Look for the Wi-Fi name and password printed on the base of your router – that’s what you’ll use to connect your devices.

• 2.4GHz gives you a longer range with speeds up to 70 Mbps.
• 5GHz offers faster speeds (above 70 Mbps) over a shorter range.

Need to reboot the router?

Simply switch it off, wait 10 seconds, and switch it back on. That usually fixes most connection issues.

Thanks again for joining us – we’re so proud to power your connection.

Need a further hand getting set up?

Contact our support team at support@itsfibre.co.uk or 01603 904047.